Refund policy

All sales are final.

Due to the handmade, made-to-order, and/or personalized nature of many of our products, She Made It does not accept returns, exchanges, or cancellations once an order has entered production.

Please carefully review all product details, personalization information, colors, sizes, and quantities before placing your order.

Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery. You must provide clear photos of the damaged item, the shipping box or mailer, all packaging materials, and the shipping label.

Please keep the item and all original packaging while your claim is being reviewed, as this information may be required for a shipping carrier claim.

Once the issue has been reviewed, an appropriate resolution may be offered depending on the circumstances and product availability. This may include a replacement, store credit, or refund. A replacement is not guaranteed, as some items may be one-of-a-kind, limited, or no longer available.

Order Errors
If you receive the wrong item or your order contains an error made by She Made It, please contact us within 3 days of delivery with photos and your order information so we can review the issue and make it right.

Wraps & Application Products
Wraps and other application-based products are final sale. She Made It is not responsible for damage caused during application, installation, removal, misuse, or improper handling by the customer.

Personalized & Custom Items
Personalized, customized, and made-to-order products cannot be returned or exchanged due to personal preference, incorrect information submitted by the customer, or a change of mind.

Shipping Issues
She Made It is not responsible for carrier delays or other circumstances outside of our control. If an order arrives damaged, please follow the damaged-order instructions above so we can review the situation and, when applicable, assist with a carrier claim.