Shipping policy
Processing Time
All orders are processed within 3–7 business days, excluding weekends and holidays. Please keep in mind that many of our items are handmade, made-to-order, or personalized.
Processing times may be extended during holidays, sales, new product launches, or periods of high order volume.
Processing time and shipping time are separate. Selecting a faster shipping service does not shorten the time required to prepare or create your order.
Shipping & Delivery
Orders are shipped within the United States using USPS. Once your order has shipped, you will receive tracking information using the email or contact information provided at checkout.
Delivery dates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.
Shipping Rates
Shipping charges are displayed at checkout based on the shipping options available for your order.
Orders of $100 or more qualify for free standard shipping when eligible.
Tracking Your Order
Once your order ships, you will receive tracking information. Please allow time for the carrier's tracking system to update after your shipping notification is sent.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Delayed or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can review the situation and determine the appropriate next steps.
For damaged packages, please keep the product, shipping box or mailer, packaging materials, and shipping label. Clear photographs may be required to assist with a shipping carrier claim.
Depending on the circumstances, carrier claim eligibility, and product availability, a resolution may include a replacement, store credit, or refund. Replacements are not guaranteed for one-of-a-kind, limited, personalized, or unavailable items.